Current processing time is approximately 3-5 business days.
Please note that the processing time to prepare and ship orders is in addition to the shipping time you select during the check out process.
Shipping delivery times depend on your location and the method of shipment selected when you pay.
We offer shipping via:
- CanadaPost
- FedEx
- Purolator
- UPS
LOCAL PICK UP
If you would like to pick up locally in Cambridge, Ontario, you can select the local pick up option at check out.
Do you have a store front?
We sadly closed our Cambridge Ontario store front when we relocated to Camlachie Ontario.
What happened to mugs?
In early 2024 Pretty by Her made the difficult decision to discontinue mugs. This decision came as a result of rising supply costs and Kelly's intentions to scale the business back to create better balance in her life now that she is a mom.
How long will my order take?
We have returned to a home-based solo run business. Which means our current processing time to prepare orders for shipment will vary from a couple of days to a couple of weeks. If you a time sensitive order let us know! Shipping length depends on your location and the method of shipment you select when you pay. For more detailed information on shipping click here.
Is local pick up available?
Yes! There is a local pick up option available in the Camlachie/Sarnia area. Use the coupon code LOCALPICKUP to have your shipping charges deducted. Once your order is fulfilled you will receive instructions for pick up.
Do you have a list of stores that carry your products?
Check back soon for an updated list!
Can you send directly to the recipient on my behalf?
Absolutely! Fill out the recipient's information in the shipping section and if you'd like a note added, let us know in the special instructions section at check out!
Can you add a message to the inside of my card?
Personalized messages to the inside of your card can be added, however since all cards a pre-printed, any text added to the inside of the card will be written by hand. Leave us a note when you check out and keep in mind that your message needs to fit inside the card, so keep it short and sweet :)
Do you do custom orders?
We know how much our customers love custom Pretty by Her products but at the current time custom orders are closed for individual orders. If you're interested in a bulk custom order, feel free to connect with us to chat further.
Do you sell wholesale?
We sure do! Visit our wholesale section to check out our wholesale guide and to apply!
How do I properly burn a Pretty by Her soy candle?
To ensure an even burn and to minimize tunnelling and wax on the sides of your jar, burn your soy candle until the wax pool reaches the edge of the jar. (Usually about one hour per inch of diameter). This is especially important on your first burn.
Always Always Always trim your wick 1/4" before relighting your Pretty by Her soy candle. This will help to prevent soot and smoke and will yield a longer burn life.
Avoid burning your candle for longer than 4 hours at a time! Burning longer than 4 hours will create a large flame which results in soot and smoke, increase the risk of fire and will reduce the lifespan of the candle. If you notice your flame dancing around like the a wacky inflatable tube man - extinguish your candle, let it cool and then trim the wick down to 1/4" before relighting.
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