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Refund policy

Returns

Returns are accepted within 14 days from the date of delivery.

To be eligible for a return, item(s) must be unused and in the same condition that you received it, including original packaging.

The following items are a final sale
- custom and personalized products
- instant digital downloads
- sale items
- gift cards
- wholesale orders
- jewelry
- bath and body products

Returns and exchanges are accepted in store and through mail. The customer is responsible for paying for shipping costs for returning unwanted item. Original shipping costs are non-refundable. If you receive a refund, the original cost of shipping will deducted from your refund total.

Refunds will be processed within 5 business days upon receipt of eligible items on original payment method.

To complete your return, please email hello@prettybyher.com

We acknowledge that we operate on the ancestral territory of the Chippewa, Odawa, and Potawatomi peoples, referred to collectively as the Anishinaabeg, whose presence here continues to this day.